Refunds

Every payment comes with a 30-day refund. Press Refund me in Billing and we return that payment to your card.

Supplier: Amber Louise Burch trading as Herdlo (ABN 95 861 964 295) · 327 Sheoak Drive, Yallingup WA 6282, Australia · hello@getherdlo.com.

Every payment has its own 30 days.

Your first payment, each monthly payment and a Fix Pack each come with 30 days, counted from the day you paid. The refund returns the amount you paid for that payment. You'll see the date for each payment in Billing.

Fix Pack and its credit.

Credited in full if you join any monthly plan within 60 days. If you've used some of the Fix Pack credit on a plan, we return the amount paid minus the credit used. Any credit left then closes.

How it reaches you.

Stripe returns the money to the card you paid with, usually in 5–10 business days. Questions: hello@getherdlo.com.

This sits alongside your rights under Australian Consumer Law.